RUIN THEORY — REFUND & RETURN POLICY
Last updated: November 15, 2026
1. Right of Withdrawal
Customers purchasing online within the European Union generally have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.
2. Condition of Returned Items
Returned products should be:
Unworn and unused.
Unwashed.
Undamaged.
Returned with original labels where possible.
Customers may inspect products as they would in a physical store. Any diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the goods may be deducted where permitted by law.
3. Return Shipping
For a change-of-mind return, customers are responsible for direct return shipping costs if they were informed of this obligation before purchase.
If a product is defective or incorrectly supplied, applicable consumer protection laws determine who bears the return costs.
4. Refund Processing
Where a valid withdrawal request is received, refunds will be processed within the legally required period.
For EU distance purchases, the seller generally has up to 14 days from notification of withdrawal to reimburse the customer, but may withhold reimbursement until the goods are returned or evidence of shipment is provided, as permitted by law.
Refunds are normally issued using the original payment method.
5. Damaged or Incorrect Products
If a customer receives a damaged, defective, or incorrect product, they should contact RUIN THEORY and provide:
Order number.
Description of the issue.
Photographs where relevant.
RUIN THEORY will assess the claim and provide an appropriate remedy under applicable law.
6. Legal Consumer Guarantees
Nothing in this policy excludes or limits mandatory consumer rights, including statutory remedies for defective or non-conforming products.
7. Contact
Email: ruintheory99@gmail.com