RUIN THEORY — PRIVACY POLICY
Last updated: November 15, 2026
1. Introduction
RUIN THEORY respects customer privacy and is committed to protecting personal information in accordance with the General Data Protection Regulation (GDPR) and applicable European privacy laws.
2. Information We Collect
When customers use our store or place orders, we may collect:
Full name.
Email address.
Telephone number, if provided.
Billing and shipping address.
Order details and purchase history.
Payment confirmation and transaction-related information.
Technical information such as IP address and cookies, where applicable.
3. How We Use Information
Customer information may be used to:
Process and fulfil orders.
Arrange deliveries.
Confirm payments.
Respond to customer enquiries.
Handle refunds and returns.
Prevent fraud and protect store security.
Meet legal and accounting obligations.
4. Payment Processing
Payments are processed through third-party payment providers, including Stripe where available.
RUIN THEORY does not intentionally store full payment card numbers or card security codes.
Payment providers process payment information according to their own privacy and security policies.
5. Third-Party Services
We may share necessary information with:
Big Cartel, our online store platform.
Stripe and other payment providers.
Shipping and delivery companies.
Service providers supporting website operations.
Public authorities where legally required.
We do not sell customers’ personal information.
6. Data Retention
Personal information is retained only for as long as necessary for the purposes described in this policy or as required by applicable law.
7. Customer Rights
Depending on applicable law, customers may have the right to:
Access their personal information.
Request correction of inaccurate information.
Request deletion where legally applicable.
Restrict or object to certain processing.
Request data portability.
Withdraw consent where processing is based on consent.
Submit a complaint to a competent data protection authority.
8. Cookies
Our website may use cookies and similar technologies for essential website functionality, analytics, and other purposes where permitted by law.
Non-essential cookies will be used only where the required consent has been obtained.
9. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
10. Contact
For privacy-related requests:
RUIN THEORY
Email: ruintheory99@gmail.com